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F.A.Q.

Frequently Asked Questions

Got Questions? We’ve Got Answers!

This section includes the common types of questions that users may have regarding the use or services of the website. Please read through the questions to find an answer to your question. If you have a question other than the ones listed below, please contact us at admin@thehomeworkpro.com

GENERAL

How does this website work?

Students post assignments that they need help with and our team of highly qualified tutors helps them by providing detailed solutions with explanations for assignments such as sample exams, sample quizzes, and homework problems. It is expected that all students will use this website to enhance their understanding of fundamental concepts and avoid cheating at all costs.

The process is very simple and can be explained by the following steps:

1. The student posts an assignment on the ‘Post Assignment’ page.

2. Qualified tutors bid on the assignment and wait for student approval.

3. The student selects the best tutor for the job and makes the required payment.

4. We hold the payment for the student until the work has been completed.

5. The tutor submits the assignment and the student reviews the work.

6. The student releases the payment and leaves a review!

Aren’t you aiding cheating by providing such a resource?

This website can be used as a great learning resource if you use it the right way. We strictly condemn plagiarism and academic dishonesty. The purpose of this website is not to ask others to complete your work for you but to help you overcome the obstacles that you face while completing your work. For instance, you might want to get your essay edited by a professional or you may need detailed solutions to a sample exam that was provided to you by your instructor before the actual exam. Such answers can be used for your own benefit in preparing for the actual exam. It is up to you to use this resource responsibly.

Solution manuals can often be used to complete homework assignments if the instructor assigns questions from the textbook. Some students choose to use the manual as a learning aid whereas some literally use the manual to copy the homework solutions, which is actually cheating. In such a case, it is not the resource that is inherently wrong but in fact it is the wrong use of the resource that causes trouble.

What services do you currently offer?

At the moment, we offer students the option to obtain detailed answers to their questions by posting an assignment on the “Post Assignment” page. Students describe the requirements of the assignment and tutors complete the assignment according to the instructions provided by the student. However, in the future, we will be adding another great feature to our site – real-time tutoring. Students will then also have the option to schedule one-on-one tutoring sessions with their favorite tutors. The tutoring sessions will be conducted in an interactive online classroom.

What payment methods are available?

At the moment, we only make payments via PayPal. If you would like to receive payments via another method, please get in touch with us before applying for an account with us.

What happens if a tutor fails to deliver the work on time?

The tutor must inform the student well before time if he or she may not be able to complete an assignment within the given time. Students are allowed to file a dispute and request a refund if the tutor does not deliver the work on time. It must also be noted that if the postponement was agreed upon by mutual consent, then the tutor would not be penalized for it.

What is the criteria for account termination?

It is expected that all users on this website will adhere to the terms and conditions explained on the website, but in the event of a violation of the terms and conditions, each case will be dealt with separately on a case-by-case basis.

Is there a limit to the number of disputes that a student may file or a tutor may have
in order to remain in good standing?

Students may file disputes as per need. However, if a student is identified as filing unnecessary disputes, his or her account may be terminated. On the other hand, if a tutor has a dispute rate of greater than 10%, his/her account shall be terminated.

How are tutors rated?

Students are required to leave feedback for all completed work. Students can rate tutors on a scale of 1 to 10, with 1 being the lowest and 10 being the highest.
In addition, students are also required to leave written feedback before releasing the payment. This will ensure that tutors are rated for every assignment they do and students are able to distinguish between top tutors and average tutors. In order to get the best results, students are advised to view every tutor’s profile before awarding an assignment to a tutor.

Is there a maximum number of bids allowed for each assignment?

There is no such limit. A listed assignment may have a large number of bids whereas others might have only a handful.

How does the bidding system work?

Students are required to provide instructions and file attachments, if needed, in order to clarify the assignment requirements to tutors. Tutors then bid on assignments and the student selects the best candidate for the task.

STUDENTS

Is it free to create an account?

Creating an account is absolutely free but each time a tutor is picked for a listed assignment, the student must pay the fee for the assignment, including a website fee of 5%. In other words, students have to prepay for assignments at the time of selecting a tutor for an assignment.

Is my payment safe?

The website holds the payment for you each time you pay, until the tutor completes the work on time and you release the payment afterward. Once you have checked that the work is complete, you can release the payment to make sure it is passed on to the tutor. Students have 24 hours to release the payment or otherwise contact customer support for help.

Do your tutors have sufficient expertise to maintain top-quality work?

We carefully select tutors out of the entire pool of applicants and maintain strict criteria for selection in order to consistently provide work of the highest caliber. We have also created a rating system for you to further filter out the high-performers from the rest. This rating system has been employed to help students pick the best individual for their assignments.

I tried to contact the tutor multiple times but have not yet received a reply. What shall I do?

Please allow tutors sufficient time to reply to your messages. If a tutor has not replied to you within a reasonable time frame, you can contact us and we can look into the matter for you.

How long does a student have to select a tutor?

Students must award the assignment to a tutor within 4 days of posting an assignment. If the student does not award the assignment to a tutor within that time period, the assignment will be removed from the listings.

What can I do if I am unhappy with the quality of work?

In such a case, you should make sure that you leave an appropriate rating and review for the tutor. Doing so will ensure that the tutor’s quality of work is reflected in his or her average rating.

TUTORS

How can I apply to become a tutor?

You need to create an account on the website and get your credentials verified in order to become a tutor. You need at least a Bachelor’s degree to get registered as a tutor. Simply sign up and submit proof of your educational attainment and a resume to get started.

How long does it take to get verified as a tutor?

Not long at all! You can expect a response from us within 2-3 days once you’ve submitted the application.

What are your fees?

There is no fee to create an account on the website but there is a 30% standard service fee that will be deducted from your earnings.

What payout methods do you offer?

We currently only make payouts via PayPal. If you’d like to receive your payouts through another medium, please get in touch with us.

How frequently will I get paid?

The funds will be transferred to your PayPal account every week on Saturday.

What if I do not get paid upon timely completion of a project?

Students are required to prepay for assignments and we hold the payment for you until the assignment has been completed. The payment is released once the student confirms that the work was submitted on time. If the student does not respond within two days of submission, you can contact us for further assistance.

How can I increase my chances of winning an assignment?

It is important to remember that it takes time to build a strong profile. Tutors are recommended to double-check their work before turning it in so that it is free of errors. This will compel students to leave great feedback and as you rack up more reviews with great feedback, your worth will keep increasing with time and students will be more confident in your ability, which will inevitably lead to more work! Also, do your best to be punctual so that no disputes are filed against you. A strong profile with excellent feedback will lead to more assignments coming your way. It is also a good idea to get in touch with students while placing bids in order to reassure them of your credentials.

One More Question?

The questions and answers provided on this page do not constitute an exhaustive list. At times, you may not be able to find the answer to your question on this page. If that is the case, please click below to get in touch with us.

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